Customer Experience Tools
Wearable Sensor
Wearable Sensor
Sensors worn directly by users measure such things as heart rate and activity, reinventing how humans interact with computers.
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Customer Experience Tools
Sensors worn directly by users measure such things as heart rate and activity, reinventing how humans interact with computers.
Explore more insights from Bain's 2020 Customer Experience Tools and Trends survey: Let No Tool Stand Alone.
Wearables are connected sensors worn directly by the user, either standing alone or as an extended display for another device. They measure human parameters such as position, heart rate, temperature and activity.
Our insights share how the right CX tools make customers’ lives richer and more fulfilling and strengthen a company’s economics by holding down costs and securing new revenue streams.
Wearables can be sensor-infused devices, clothing that reads biometric data or simply a body-mounted camera or smart glasses that allow hands-free operation. This type of fashion technology is reinventing how humans interact with computers, providing more information about their bodies and their immediate environment.