Forbes.com
Upgrading Zero-Based Redesign With Digital
Upgrading Zero-Based Redesign With Digital
New technologies improve the results of a zero-based redesign in three important ways.
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Forbes.com
New technologies improve the results of a zero-based redesign in three important ways.
This article originally appeared on Forbes.com.
More companies are taking a clean-sheet approach to budgeting, scrutinizing every dollar of spending to ensure their spending supports strategic goals. Many are going further with a process we call zero-based redesign, in which companies revamp their operating models by analyzing which activities should be performed at what levels and at what frequency.
However, in spite of this renewed interest in zero-based budgeting and redesign, few companies are tapping the full potential of a range of new technologies that could allow them to significantly redesign processes by removing work and cost. This oversight represents a significant missed opportunity for executives and the companies they lead, because these technologies support zero-based redesign in several important ways.
Some executives might overlook this potential because they are overwhelmed by the prospect of determining which technologies they should invest in. So to gain a sharper view of what really moves the needle in a focused ZBR effort, Bain researched the performance of a wide range of digital technologies. Our research identified four technologies that demonstrate outsized potential to remove costs, improve efficiency, raise productivity and otherwise redefine tasks and processes:
Of course, it would be a mistake to automate every task and process simply because the technologies are available. Executives need to weigh the value of automating a business process against the quality of the current process. Is it already a streamlined approach, or has it been cobbled together? For each process, executives will have to decide whether the tools are available to automate it, and whether the process needs to be redesigned before automating.
At a higher level, embarking on a broad zero-based budgeting transformation requires a shift in thinking about the ways a company pursues its strategic goals, with a renewed emphasis on building up the assets and capabilities that can deliver success. As executives consider the role of technology in such a transformation, they can think of a three-stage process.
Now is the time to think expansively, to discover what a risk-managed, test-and-learn approach can achieve, and to put plans in motion to transform business operations. When applied in the early stages of a zero-based redesign, these technologies can deliver tremendous change by reducing costs, improving efficiency and raising productivity.
Gary Clare is a partner with Bain & Company in New York, and Prasad Narasimhan is a Bain partner in Boston. Both work with Bain’s Information Technology practice.