WHAT MAKES US A GREAT PLACE TO WORK 

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHO YOU’LL WORK WITH

You’ll join the Product, Practice and Knowledge (PPK) group in one of our practices. “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. Operations roles are critical in helping to drive and measure the strategic direction and operations of a practice.

The Customer Practice supports CEOs and their leadership teams in earning organic growth and achieving full potential with their customers. It is a global capability practice that cuts across all of Bain’s industries. It is comprised of 3 solutions: B2B Commercial Excellence, Brand, Marketing, Sales & Ecosystem, and Customer Experience Transformation.

WHERE YOU’LL FIT WITHIN THE TEAM

The Operations Manager (OM) independently manages global practice operations and collaborates with senior practice leadership to support the execution of strategy. Managers provide insights and recommendations to leadership, derived from high quality analysis and synthesis of data, and ensure progress against initiatives. The Operations Manager will also play a role in the tracking and effective deployment of practice affiliates/experts/advisors, as well as commercial support. They oversee reporting across the practice, taking advantages of economies of scale and innovations creating ‘one single source of truth’ for practice leadership decision-making.

WHAT YOU’LL DO 

• Supports and drives the global practice planning process, managing the solution/sector/region input process and aggregation for annual budget submission and reforecasts, including realignment/trade-offs; monitors progress
• Drives the design and execution of practice reporting; implement repeatable models, drive efficiency in reporting processes, and improve visualizations using latest analytical and AI tools
• Supports preparation of senior leadership meetings with key stakeholders; including client-ready materials on practice performance
• Owns affiliate member administration (may be within specific domain or across practice), including expertise tracking, support to the HLA process and/or recommendations on resourcing/staffing decisions
• Supports leadership on practice meetings and calls; oversees operations-related content; coordinates on meeting logistics with Events team
• Monitors and drives agreed commercial pipeline actions; coordinates on evolving client priority list (regions/sectors); ensures consistent account management approach and prepares materials for calls
• Oversees the production and drafts copy of newsletters; contributes to additional projects and performs select ad hoc analytics
• Work effectively intra- and cross-practice: coordinates seamlessly, ensures information-sharing, flags roadblocks
• May train, coach, or oversee work of one or more junior team members (no immediate need for formal supervisory role)

ABOUT YOU 

• Bachelor of Arts, Engineering, Science, or equivalent undergraduate degree with strong academic credentials; Statistics, Business, or Economics concentrations also applicable; MBA is a plus
• 6+ years of experience in a professional services firm environment

• You are intellectually curious and have a positive mindset

• You have a consistent track record of delivering strong results, including the ability to execute multiple projects at once using strong work planning skills
• You have strong problem-solving and analytical abilities; you drive experimentation and innovation
• You have a command over Microsoft and automation applications (Excel, PowerPoint, PowerApps, Python) and skilled with data modelling, analysis and other tools (e.g., Alteryx, Tableau, AI/GBTs/prompt engineering)

• You are known for your high-quality work, attentive to detail and very organized

• You have strong communication and presentation skills with the ability to establish credibility with senior business executives
• You are a strong team player with a demonstrated ability to motivate team members and a willingness to be flexible in meeting the needs of the practice and stakeholders
• You can operate independently (comfortable with a remote supervisor, juniors, and wider team) and manage competing priorities with minimal supervision
• You have the maturity and integrity to manage confidential information and use technology in a responsible way (e.g. AI)
• You have experience with business and performance measurement, strategic planning, finance/budget management, project management. You may also be familiar with consulting, recruiting/talent management, or business development

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 61 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest $2 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges. We earned a platinum rating from EcoVadis, the leading platform for environmental, social and ethical performance ratings for global supply chains, putting us in the top 1 percent among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.