AI Insights & Solutions Senior Specialist, Knowledge Management

*Applications must be submitted in English*

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.  Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. 

WHO YOU’LL WORK WITH

You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team which works with a variety of different Practices at Bain.

 “Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients and are a key strategic priority within our firm. 

The Knowledge Management (KM) team plays a vital role in leveraging the expertise of our consulting staff, enabling us to achieve outstanding results for our clients. The Senior Specialist supports this effort by engaging with client case teams at both the start and conclusion of cases, addressing questions with Bain’s internal knowledge and capturing new insights gained during the process. They also manage existing knowledge, and pinpoint gaps to be addressed by future client case teams. 

As a Knowledge Management Senior Specialist you will support AI Insights & Solutions practice, broadening your skillset and leveraging industry knowledge. 

Bain AI Insights & Solutions brings top data, design & engineering talent, and a wealth of real-life experience. We advise our clients on their most challenging problems in AI and data, including development of leading-edge solutions by our six guilds:

 Design | Primary Research | Insights | Product Management & Innovation | Data Science & Machine Learning Engineering | Engineering

 The role is based in Bain's office in Lisbon and we are working hybrid (your regular presence in the office will be required). 

WHAT YOU’LL DO :

• Equip the global consulting staff with relevant expertise and resource recommendations by mining the existing knowledge base and creating customized client-ready materials.
• Collaborate with practice team members to build expertise and lead the capture and sharing of the practice knowledge base as well as new product development within a specific industry or solution.
• Manage the technical content from case work, assess for replicability and reusability to scale future work
• Contribute to the development and execution of the practice strategy by analyzing practice performance, supporting practice meetings, and preparing experience sharing calls and publications.
• Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes. 
• Actively contribute to the practice and broader PPK team by participating in global team trainings as well as providing coaching and development feedback to junior practice team members.

ABOUT YOU

• BA or equivalent undergraduate degree with strong academic credentials
• Preferred 2+ years of professional experience 
• You’re intellectually curious and excited to innovate on KM processes
• You are a proficient user of AI tools and have a growth mindset about their use
• Experience using Python or other relevant coding languages
• You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving
• You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities 
• Attentive to detail and very organized. You’re known for your high-quality work
• You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
• Superior customer service attitude 
• You keep a positive mindset and high levels of energy and enthusiasm
• Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones
• Strong proficiency in Microsoft Excel, PowerPoint, and Word
• You must be eligible to work in EU 

WHAT MAKES US A GREAT PLACE TO WORK:

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.