Customer Experience Tools
Blockchain
Blockchain
Financial services firms have adopted blockchain technology most widely, but almost every industry has a range of potential use cases.
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Customer Experience Tools
Financial services firms have adopted blockchain technology most widely, but almost every industry has a range of potential use cases.
Explore more insights from Bain's 2020 Customer Experience Tools and Trends survey: Let No Tool Stand Alone.
Blockchain, a form of distributed ledger technology (DLT), is a shared ledger formed by a consensus of synchronized, encrypted digital data, removing or reducing the need for central intermediaries. Blockchain addresses many deficiencies associated with each step of a transaction, including verification, matching and agreement, value and information transfer, and recording.
Our insights share how the right CX tools make customers’ lives richer and more fulfilling and strengthen a company’s economics by holding down costs and securing new revenue streams.
Blockchain can make exchanges more private and secure, boost speed, expand access to participants, enhance transparency and accuracy, reduce costs, simplify operations, and increase the quality and quantity of available data.
Financial services firms have adopted the technology most widely, but almost every industry has developed a range of blockchain use cases. Costs will likely drop as DLT matures.
Blockchain can be applied simultaneously with other digital technologies to amplify benefits in the following areas:
Several factors will affect the rate of blockchain’s adoption, primarily:
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