Associate (MCX) - Customer CoE
Description & Requirements
About us
Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.
Who you will work with
BCN Customer CoE, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial Excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and improve customer experience effectively through client-oriented solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey. Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer. The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical and client-solution oriented environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and Clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.
What you’ll do
- Develop high-impact sales collateral (proposal, discussion decks and RFP responses) for clients across regions
- Co-create innovative perspectives and products to help Bain win more projects, and to serve clients more effectively and efficiently
- Help build Bain’s differentiated offering, experience and expertise through new tools and innovative thinking
- Show comfort in driving open-ended client requests, creating point-of-views, and delivering output aligned with client objectives
- Collaborate with BCN Project Leader / Manager to deploy & commercialize Bain’s offering internally and externally
- Ensure timely, high quality, zero-defect output by yourself, and your team-let
- Generate and screen realistic answers based on sound reality checks and recommend actionable solutions
- Use your story lining skills to drive conversations with senior stakeholders.
- Assist the Customer Practice in operational tasks including leadership updates, business reviews, and maintaining the internal knowledge database
About you
- Undergraduate degree (preferably in Engineering, Business, or Economics) with 2–5 years of experience, or Postgraduate degree (MBA preferred) with 1–3 years of experience
- Proven ability to build sales collateral (proposals, pitch decks, RFPs, demos) on topics like branding, marketing, customer experience, value proposition, and go-to-market strategy
- Experience in proposal or bid management within a Professional Services firm (e.g., Big 4, MBB, or tech consulting), especially for Consumer Products and Retail clients, is a strong advantage. Knowledge of management consulting concepts in B2B/B2C sales, marketing, and customer experience is also a plus
- Proficiency in advanced MS PowerPoint and Excel is must. Executional understanding of analytical and data visualization tools such as Tableau, Alteryx, Power BI, etc., is a strong advantage
- Bonus skills: experience in digital/web content creation (e.g., EPiServer) and demo/video tools (e.g., Synthesia, Adobe)
- Strong communication and presentation skills with ability to engage senior stakeholders
- Self-motivated and have experience working in a team environment with ability to handle multiple tasks and tight timelines
- Excellent work management, time management and problem-solving skills
What makes us a great place to work
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.