Infographic How Banks Can Stop Hidden Defections Traditional banks are losing customers to digital insurgents and may not even know it. Here's how banks can fight back. 18 novembre 2019 Infographic How Banks Can Stop Hidden Defections en Inspired by As Retail Banks Leak Value, Here's How They Can Stop It Bain’s 2019 global customer loyalty in retail banking report shows why customers increasingly embrace technology firms for banking products. First published in novembre 2019 Mots clés Accelerated Performance Transformation Banking Customer Experience Customer Loyalty in Banking Net Promoter System® Services Financiers
