Leadership Services Coordinator

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHO YOU WILL WORK WITH

You will, as a Bain & Company Leadership Services Coordinator, perform diversified duties for stakeholders in the local office, with a focus on our leadership team members and their clients. The primary responsibility of this role is to ensure local leadership teams have on-ground support for all of their individual business, team, and client needs. This requires significant coordination between the Remote and/or Local Executive and Manager Assistants (EA/MA), other internal departments, and external vendors. This role requires a high level of professionalism and customer service and an ability to build and maintain relationships with senior stakeholders across the firm and our clients.

WHERE YOU WILL FIT WITHIN THE TEAM

This is an in-office role with the expectation of in-office attendance five days per week. While day-to-day responsibilities may vary, the core responsibilities will consist of being the main in-office point of contact for any office needs our leadership team members may have.  Will require attention to detail and ability to plan and execute in-person meetings, coordinating with all relevant vendors and other departments, and ensuring a high standard of customer service for our leaders and their clients. This also includes providing support for other in-office needs for our leadership team members, as the connection between their remote or local assistant and any in-office needs. 

This role is considered approximately 40 hours/week with occasional overtime and/or off-peak hours, as dictated by leadership/client needs.

WHAT YOU WILL DO

• You will collaborate effectively with all members of the EA/MA regional program, as well as Bain colleagues across the firm, to coordinate and confirm meetings in the office space and serve as an at-cause peer and Bain representative to clients
• You will maintain documentation for office location on best practices for any local support needs including but not limited to: in-office support operations between remote EA.MA team members and local office support roles, restaurant recommendations, catering recommendations, et.
• You will meet and greet clients or stakeholders when they are in the office for meetings, ensuring they have any support they need when they are in the space and throughout meeting
• You will support and interface with all levels of Bain staff; display a high level of professionalism and discretion
• You will work with EA/MA colleagues and local office teams (Office Services, Events, Reception, et) to proactively and consistently provide in-office support for meeting coordination and workshop logistics, including but not limited to managing room set-up and meeting details, serving as a client liaison, owning catering and food pick-up requests and any other details to ensure a successful experience and high levels of in person administrative service for our teams
• You will provide occasional backup reception and other support needs teaming effectively with Office Services teams; manage office reservations and space conflict resolution; help other departments during surge periods (Recruiting, Office Services, Events, Talent, etc.)
• You will operate as in-person go-to resource for leadership team needs, including but not limited to lunch pick up/drop off; printing and technology needs; other operations support requests as they arise
• You will adhere to in-office working model with regular and consistent in-office presence 
• You will collaborate with key stakeholders to submit and reconcile expenses as they are incurred for meetings and events; as needed provide overflow expense submission support for Leadership Team members
• You will positively contribute to the local office culture by participating in activities, volunteering to lead efforts and collaborating with colleagues and acting as a role model consistent with Operating Principles
• You will perform other related duties as requested or as responsibilities dictate 

ABOUT YOU

• High School Diploma or equivalent combination of training and experience
• A minimum of three years of experience in customer service, hospitality, executive assistance or related field preferred
• Outstanding written and verbal communication skills; ability to effectively alter approach to match leadership team style and preferences
• Ability to work independently and collaboratively in a hybrid environment and as an integral member of a local and virtual teams
• Strong organizational skills, meticulous attention to detail and time management skills
• Demonstrated ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously and deal with highly confidential information
• Strong proficiency in Microsoft Windows, Outlook, Word, Excel, and PowerPoint
• Highly motivated; self-starter, strong customer service focus and interpersonal skills
• Ability to action feedback (formal and informal) to ensure high-level, tailored support based on the needs of each stakeholder
• Proven ability to work cooperatively with other team members; understands and adheres to Bain’s Operating Principles at all times 
• Flexibility with hours; ability to work overtime as needed

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.