Expert Manager, Tech Delivery

About us:

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.

Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 1% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. 

Who you’ll work with:

You will join our Technology Delivery team within our Enterprise Technology practice, serving end-to-end technology and digital transformations for our priority clients. You can look forward to being embedded in teams consisting of other driven and curious Bain staff, working alongside other teams on process excellence, architecture, design, and software development, among others. With this uniquely diverse group, you will serve leading companies in every industry, helping them to define and implement tech-enabled transformations.

What you'll do:

Mission

•    Support the day-to-day implementation of technology transformation projects, focusing primarily on the delivery and operationalization of strategic initiatives to achieve significant business outcomes and impact 

•    Maintain direct engagement with the clients and assume responsibility for major components of the project that are critical to successful delivery of the platform

•    Lead cross-functional teams in implementing project management strategies to achieve project objectives, including scope, schedule, budget, and business results

•    Focus on delivery assurance to ensure the efficient and effective implementation of strategic recommendations, utilizing project management principles to monitor progress, mitigate risks, and ensure timely delivery of project outcomes

•    Improve efficiency, effectiveness, and quality of clients’ business processes and operations in the context of large tech transformations ensuring tangible value creation for clients 

•    Identify issues, create hypotheses and execute analysis; translate data into meaningful insights; present recommendations to key decision-makers

•    Drive clients to action by developing comprehensive plans to implement strategic recommendations and managing their execution to achieve desired outcomes

Essential functions

•    Participate in end-to-end technology and digital transformation projects, solving the most pressing needs of our clients

•    Establish and implement PMO tools such as Microsoft Project, ServiceNow, LeanIX from inception, guiding the team through onboarding to ensure seamless project operations and efficiency

•    Execute project management activities, ensuring adherence to established methodologies, processes, and standards within the PMO

•    Help oversee the preparation and refinement of project deliverables, including comprehensive reports, workshop materials, and compelling business proposals, ensuring alignment with project objectives and client expectations

•    Drive continuous improvement of the project management process to enhance project delivery efficiency, effectiveness, and quality

•    Monitor and evaluate project performance against key metrics, including scope, schedule, budget, and quality, and take corrective actions as necessary

•    Support in managing and coaching teams to research and understand the client organization and industry; interview, conduct focus groups and facilitate workshops with client employees, management teams and other stakeholders

•    Identify and capitalize on value creation opportunities in each client situation, ensuring that strategic initiatives translate into measurable business impact

•    Organize the work of the team by allocating clear responsibilities among case-team members 

•    Manage and ensure execution of quantitative and qualitative analyses of business processes

•    Coordinate initiatives and oversee project management processes, standards and governance to ensure project delivers value according to timeline and quality standards 

•    Contribute to the key firm building initiatives (Practice/Capability area knowledge building and IP generation, Training, Recruiting, Mentorship, office initiatives, etc.)

About you:

Education

•    Required: Bachelor's degree preferably in Business Administration, Computer Science / Engineering, Information management or other tech-related fields

•    Preferred: MBA, courses in digital/tech transformation 

Experience

•    Fluency in English (written and spoken)

•    6+ years of experience in consulting, a start-up or other business environment, preferably within the Tech industry

•    Experience with project management for large tech transformations

•    Experience collaborating with other vendor partners (e.g., IBM, Accenture)

•    Experience conducting stakeholder interviews and facilitating workshops to identify process gaps and opportunities for improvement 

Knowledge, skills and abilities

•    Passionate about technology topics including architecture, process excellence, cloud, delivery assurance, etc.

•    Knowledge of project management methodologies and best practices in program management, process improvement, and risk management to deliver tangible results and value through project management expertise

•    Experience in developing and managing client relationships driving collaboration and driving effective decision making

•    Adept at bridging software and systems expertise with business leadership requirements

•    Experience using specific project management tools in large IT transformations such as Microsoft Project, ServiceNow, LeanIX

•    Ability to assist in preparing and presenting project deliverables to key decision-makers, articulating insights and recommendations clearly

•    Familiarity with change management techniques to assist the client in sustaining changes to business operations

•    Demonstrated strong verbal and written communication skills, effective collaboration, organizational, and problem-solving skills

•    Effective management and working skills, fostering collaboration and ensuring successful execution of project tasks and objectives

•    Robust analytical skillset, with organized and deadline-driven ways of working

•    Ability to multi-task and be a team player

What makes us a great place to work:

We are proud to be consistently recognized as one of the world's best places to work with our “One Bain” culture, a champion of diversity and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.