Analyst (CE) - Customer CoE

About us

Bain & Company is a global management consulting firm that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you’ll work with 

BCN Customer COE, as part of Bain’s expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and Improve customer experience effectively through client-specific analysis/solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey. Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer.

The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.

What you’ll do 

1. Deliver basic to mid complexity analyses across identified GTM levers, from solution ideation to development, ensuring the output is error-free and high-quality
2. Bring strong problem-solving skills clubbed with basic knowledge of various   analytical tools (MS Excel, Tableau, Alteryx, etc.) and best practices to deploy them
3. Conduct data analysis to help drive insights through data and story-lining the deliverable to prove/disprove hypotheses  in the best interest of the client/project
4. Demonstrate logical thinking and apply sound business judgment to help drive the overall output across every stage (from data gathering to final presentation)
5. Brainstorm with the BCN Associate/ Project Leader and Bain consulting/ specialist team on various aspects of a client project or new IP development
6. Contribute effectively in meetings in a confident and articulate manner
7. Seek appropriate coaching and guidance from supervisors and proactively drive self-learning for own professional development

About you

• Graduate (preferably with degree in engineering / science / commerce / business / economics) from a Tier 1 institute
• 0-2 years of total relevant work experience across industries and sectors, exposure to research and consulting in go-to-market strategy and sales strategy is a plus
• Familiarity and knowledge of MS-Excel and MS PowerPoint is a must, prior experience in Tableau and Alteryx is an added advantage
• Should possess strong communication and team collaboration skills, with ability to multi-task in a fast-paced environment
• Ability to combine business context and technical implementation
• Self-motivated and have experience working in a team environment with ability to handle multiple tasks and tight timelines

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..