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Brief

Report on Customer Perception of Sustainability in Italy's Energy & Utilities Industry

Report on Customer Perception of Sustainability in Italy's Energy & Utilities Industry

Four out of five Italian energy customers now say sustainability is a consideration in choosing an energy provider, paying a premium, and remaining a loyal customer.

By Roberto Prioreschi, Alessandro Cadei, Franco Baronio, Ugo Bello, Martina Pagani, Benedetta Flammini, Mariagrazia Midulla, Antonio Barone, Giuliana Improta, Fabrizio Bertolelli, and Delia Langer

Brief

Report on Customer Perception of Sustainability in Italy's Energy & Utilities Industry
en

Written in collaboration with

Written in collaboration with

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With more than 80% of Italian energy and utility customers viewing sustainability as a key consideration for purchasing, energy providers need to fully and systematically integrate sustainability into their offerings and operations. The best players are radically reshaping their business models to make sustainability a new core value.

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First published in março 2021
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